Saying No Effectively

Parse_NOb

I’ve written a number of times (see below) on the importance of saying ’no’ to certain business situations even if they sound quite enticing. It’s obviously easier written about than actually done so it was interesting to read how some very successful people handle this.

On his blog, Dan Martell, a Canadian entrepreneur, gives some principles:

I do have some “non-negotiables” for my replies:

  • I never lie
  • I always respond (as long as it doesn’t look like mass spam)
  • I always give a yes or a no

together with some sample responses, including:

Take a meeting

Thanks for reaching out. Unfortunately, scheduling a meeting is tough, lets start with an email. How can I help?

Attend an event

Thanks for the opportunity, but I’m already committed that day. Appreciate the invite.

Read a long email

Thanks for reaching out, but unfortunately I won’t be able to process your full email. How can I help?

Involvement in a new project

Thanks for thinking of me, but unfortunately I’m over committed with Clarity (his company) + a growing family. I’m going to have to pass this time.

I keep a fairly detailed journal on what I do every day (initially I was curious where all my time was going…). However, in spite of blogging about it, I’ve realised that I don’t particularly write about things that I decide not to do or to follow up.

This is a bit more than having vague ideas and noting them down for further thought but rather definite decisions that are made (some will, with hindsight, be mistakes of course!).

In the examples above, it’s illuminating that whilst the answer is ‘no’ a hand is held out to do something smaller and more manageable (‘how can I help?’).

The skill then becomes to keep involvement at this practical level and for this not to be misinterpreted as the first step in agreeing something more time-consuming.

Related:

Saying No To New Ideas

The Power Of Yes And No Journals (I obviously didn’t decide to implement this on a regular basis!)

Never Say No Immediately

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